ServiceNow is a mature cloud platform that is changing the way people work, pioneering the Consumerization of IT Service Management where organizations have the flexibility to leverage the platform to meet their very specific needs.
We recognize the power of the NOW platform and its limitless customizable capabilities to help our clients drive employee experiences similar to what they experience in their consumer world (Uber, Amazon, etc).
As a ServiceNow Design and Gold Services Partner, we offer our clients both tactical and strategic solutions by combining our process knowledge with ServiceNow's rich platform offering. Our team of passionate consultants are certified ServiceNow Admins and Implementation specialists with proven successes in implementing ServiceNow for large, fortune 500 corporations.
IntegRhythm's proprietary methodology, PASS, is designed to enable clients to quickly realize value. By leveraging PASS, we offer our clients three unique 'tiers of service' to cater to different levels of complexity in requirements.
Modernize using ServiceNow
Out of the box
Operational efficiencies, workload management, dashboards, and repeatable processes through Knowledge.
Intake Forms and Workflows
Efficiency through first call resolution, reduced services work through visibility and approvals.
Integrate and Streamline
Integration with internal legacy systems, cloud systems like Workday, and other third party service providers to increase efficiency.
We firmly believe that the quality and approach to ServiceNow implementations will determine the value organizations realize. Our proprietary implementation methodology, Process Area Specific Sprints’ (PASS) is designed to introduce ServiceNow into the organization with a targeted focus.
PASS is focused on structure and execution of an end-to-end ServiceNow Customization and Implementation program over a number of iterations, each spanning no more than 2-4 weeks, and designed to deliver tangible business value. Each subsequent iteration adopts a combination of classic staged approaches interlaced with agile adaptation of user stories and rapid development to accelerate tangible value realization.
IntegRhythm's tiers of service are designed to offer simple and innovative solutions to our customers that help realise value faster with high margins; and are easy to scale & sustain. By leveraging PASS, IntegRhythm helps customers take advantage of Essentials to start using ServiceNow out-of-the-box within 1 to 2 weeks. Clients needing minor customizations can leverage Targeted, while clients with much more complex requirements and environments can use Advanced to map business objectives with ServiceNow.
Essentials provides clients with a pure ServiceNow out-of-the-box experience with zero configuration. Clients are immediately enabled to leverage the modernization and automation powered by the Now platform. Essentials enables the client to start using the platform within 1 to 2 weeks.
Targeted is designed for clients with a few requirements for automation beyond ServiceNow out-of-the-box. IntegRhythm’s structured approach to ServiceNow configuration targeted to specific client needs enables clients to GoLive in 4 weeks.
Clients with large, complex processes and environments can leverage IntegRhythm’s process knowledge and extensive experience to extend the platform by customizing ServiceNow to client processes, and through integration across ServiceNow and client applications.
With a proficiency for excellence in SAT, ACT scores, graduation rates, and college bound student acceptance, Keller ISD sets the standard that other Texas school districts seek to achieve.
However, the organization was foundering in a maze of never ending paper work, authorization bottlenecks, and a myriad of requests coming in from phone and email. For the legal team at Keller ISD, this overwhelming method for intaking requests was time consuming, and inefficient.download case study
We’ve discovered the majority of ServiceNow capabilities are greatly under-leveraged in most of the implementations. Our observation is that the majority of ServiceNow Implementations have started but not progressed beyond the ITIL Service Operations Process areas of Incident, Problem, Change and Request Management.
We believe that best-in-class ServiceNow Implementations have a far higher potential to maximize business value through significant Cost and Quality benefits to deliver higher than estimated benefits. We pride ourselves as a preferred ServiceNow Implemenation partner, that understands the small distinctions that can make all the difference between an ordinary, average ServiceNow Implementation realizing at-par business value and best-in-class implementations that maximize the real, tangible business value of IT.