ServiceNow HR Service Delivery

Make HR easy to do business with.

Improve employee experience through self-service, automation and focused high-touch service when required

Today's multi-generational, tech-savvy workforce expects consumer-grade experiences.

ServiceNow integrates with various HR platforms and legacy systems and acts as a unified employee-friendly interface to interact with HR. With ServiceNow, HR teams can leverage powerful automation, self-service and knowledge to deflect most cases, and deliver high-touch, personal service to complex cases that require their attention.

As a leader in ServiceNow HR, IntegRhythm has extensive experience helping organizations build consumer-grade experiences for their employees. By leveraging our proprietary delivery methodology, we offer our clients three unique 'tiers of service' to meet the objectives of implementing ServiceNow HR Service Delivery.

  • INCREASE EMPLOYEE
    ENGAGEMENT

    Leverage ServiceNow's single system of engagement to make HR "easier to do business with"

  • CREATE
    TRANSPARENCY

    Self-service to make information readily available for employees, and accessible on mobile

  • INCREASE
    HR EFFICIENCY

    Automate repetitive tasks with ServiceNow and empower HR to be strategic rather than task-driven

  • REDUCE
    RISK

    Enable structured, repeatable processes, to minimize potential risk of human error

HR Service Delivery

  • Case and Knowledge
    Management

    Case and Knowledge Management makes it easier for employees to access HR services by streamlining the documentation, interaction, and fulfillment of employee requests.

  • Employee
    Service Center

    ServiceNow Employee Service Center provides an employee-friendly, client-branded portal for employees to find relevant HR information, and submit and track cases at one place.

  • Employee Onboarding
    and Transitions

    ServiceNow Enterprise Onboarding and Transitions helps HR teams to easily set up and manage employee lifecycle events across multiple departments on a single platform.

Unified System of Engagement

Organizations often use multiple tools for various HR services, leaving employees without a single interface. ServiceNow seamlessly integrates with various HR tools, HCM platforms, and organizations' internal legacy tools to provide employees with a unified system of engagement.
 

 

High-touch where it matters

By eliminating repetitive, administrative tasks through Knowledge, Self-Service and Automation, ServiceNow enables HR teams to deliver personal 'high-touch' service experience on exceptional cases where it really matters.

  • tiers of HR service delivery
  • Tier 0: Self Service
    40 to 70% - Knowledgebase, Portal or Self-Service

    Tier 1: General Support
    20 to 40% - Contact HRSS via Case Management, Phone, Chat or Email

    Tier 2: HR Specialist
    5 to 10% - Complex inquiries escalated to SMEs

    Tier 3: Exceptions
    <5% - Most concerning inquiries escalated to COE Leads

Delivery Methodology

The quality and approach to ServiceNow implementations often determines the value organizations realize. Our proprietary implementation methodology, Process Area Specific Sprints’ (PASS) is designed to quickly introduce ServiceNow into the organization with a targeted focus. PASS is focused on structure and execution of an end-to-end ServiceNow Customization and Implementation program over a number of iterations, each spanning no more than 2-4 weeks, and designed to deliver tangible business value.

 

  • IntegRhythm Proprietary Methodology is ideal for ServiceNow Implementations
  • Engage Millennials with ServiceNow

    While collaborative work environments have been desired by other generations as well, Millennials are driving change because they don’t mind switching jobs until they find it. This makes it a very important factor.

    download whitepaper

Tiers of Service

IntegRhythm's tiers of service are designed to offer simple and innovative solutions to our customers that help realise value faster with high margins; and are easy to scale & sustain. By leveraging PASS, IntegRhythm helps customers take advantage of Essentials to start using ServiceNow out-of-the-box within 1 week. Clients needing minor customizations can leverage Targeted, while clients with much more complex requirements and environments can use Advanced to map business objectives with ServiceNow.

  • Essentials

    Essentials provides clients with a pure ServiceNow out-of-the-box experience with zero configuration. Clients are immediately enabled to leverage the modernization and automation powered by the Now platform. Essentials enables the client to start using the platform within 1 to 2 weeks.

  • Targeted

    Targeted is designed for clients with a few requirements for automation beyond ServiceNow out-of-the-box. IntegRhythm’s structured approach to ServiceNow configuration targeted to specific client needs enables clients to GoLive in 4 weeks.


  • Advanced

    Clients with large, complex processes and environments can leverage IntegRhythm’s process knowledge and extensive experience to extend the platform by customizing ServiceNow to client processes, and through integration across ServiceNow and client applications.

why servicenow HR

bipin paracha (Vice President, IntegRhythm)

We recognise that each industry has its own dynamics that drive a modern employee and HR experience – organizations with retail or plant presence require significantly different engagement from organizations with larger corporate presence like banking and hi-tech.

As a ServiceNow Gold Services Partner, IntegRhythm has proven experience working with large, complex, Fortune 100 ServiceNow HR clients. Our specifically tailored implementation services enable clients to drive employee productivity, lower operating costs, and improve HR team performance through ServiceNow's consistent system of engagement.