We help you increase customer satisfaction by delivering an effortless customer experience, connecting teams to resolve issues, proactively reducing calls. Get the power of EASE™ as a strategic revenue transformation way to proactively prevent calls, in the future.
We help you in identifying current and future service issues, identifying points of possible disruptions and by automating remediation. Get the power of EASE™ to prevent reputation damage from customer facing outages, in the future.
The rhythm of work is the future.
IntegRhythm conducts workshops with clients to identify key requirements including customer service cases, associated customer entities, customer service relationships, account teams, asset contact relationships, case routing & assignment, communication channels, special handling notes, targeted communications, knowledge and customer satisfaction surveys.
Based on client requirements, we start implementation with ServiceNow core setup, building framework for customer service management forms, creating a separate knowledge base for CSM teams including search and authoring, and importing list of groups and group members. We then configure forms, dashboards, CTI and ServiceNow email integration.
We leverage ServiceNow CSM portal to build a client branded knowledge and self-service enabled, customer service portal based on client requirements identified during the initial workshops.
The ServiceNow Customer Service Management (CSM) solution addresses all the essential challenges faced by modern customer service organizations, but implementing the solution can appear to be a daunting and uphill task.download whitepaper
As a ServiceNow Gold Services partner, we have seen that the primary success factor for CSM implementations is a thoughtful, people-centric approach. It is important to understand the nuances that are unique to your organization; understand your key benefit drivers and objectives; be receptive to the specialized knowledge your SMEs carry, and balance all that with technical platform skills and experience.