How ServiceNow helps you engage Millennials in the Workplace

Posted by Anu Bulusu under IT, HR on September 14, 2017

While collaborative work environments have been desired by other generations as well, Millennials are driving change because they don’t mind switching jobs until they find it.

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Millennials, also known as Gen Y’ers, are loosely defined as people born between 1982 and 2004. They are now the largest contributors in the American workforce; causing the workplace to change and be disrupted in unprecedented ways. These changes are coming rapidly, and a Gallup study in February 2017 pointed out 3 key truisms:

  1. Organizations must reconsider how they manage workforce
  2. Employees are pushing companies to break down structures
  3. Organizations are not giving employees a reason to stay.

Very true indeed.

The way to address this is to find ways to improve employee engagement and satisfaction for Millennials. More than any other generation, they are more apt to change jobs quickly in search of the “perfect” work environment.

This is a problem that has emerged as a leading conversation in most Talent Management and Human Resources circles.

So, what helps Millennials feel engaged? And how can ServiceNow help with that?

Millennials love flexibility

Millennials are a tech savvy generation, with the ability to work anywhere, anytime. In 2012, The Griffith Insurance Education Foundation published an extensive study on Millennials.The study showed that Millennials value flexibility over a higher salary, are extremely comfortable with the use of technology and are more likely to stay engaged if provided the ability to multitask and leverage multiple devices simultaneously. 

ServiceNow HR’s self-service portal is a great example of how engagement can be improved for Millennials in the workforce.

The “Consumerized HR” approach is particularly favorable for this generation. ServiceNow makes it easy to quickly access relevant information, submit and track service requests, receive guidance on the actions they need to take or chat with HR for real time responses. The self-service portal has a responsive design, which makes it easy to access from multiple devices – mobile phones, tablets, and PCs.

Millennials like to collaborate

According to Griffith’s “Report on Existing Millennial Research,” a whitepaper published in November 2011, Millennials like collaborative work environments. I think we can all easily observe this by taking a look around us in the workspace.

While collaborative work environments have been desired by other generations as well, Millennials are driving change because they don’t mind switching jobs until they find it. This makes it a very important factor.

ServiceNow provides social collaboration with Connect. It empowers users to instantly communicate, share ideas, knowledge, and documents. Apart from the obvious productivity boost, it also plays into the Millennials’ preferred mode of communication, leading to a greater sense of engagement and belonging.

This applies not just to HR, but also facilities, IT, across teams and departments – and best of all, this can be done on a mobile device. Connecting with the right people one-on-one or on group chats, working straight from activity streams, collaborating on visual task boards and other such features help with accelerating response and decision time frames. Using real time presence and @mentions appeal to the social networking sensibilities of the Millennial generation.


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