ServiceNow CSM Webinar: Are you Driving the Customer Experience?

Posted by Jim Holthaus under Customer Service on April 11, 2018

By 2020, Customer Experience will overtake price AND product as the key brand differentiator, which brings about the question.. how much of an emphasis is your business currently placing on Customer Service Management?

  • 86% of buyers will pay more for a better customer service experience
  • More than 50% of organizations will redirect their investments to customer experience innovations this year
  • And by the end of 2018 mobile search will generate 27.8 billion more queries than desktop (Walker Report statistics)

Hear the story of American Greetings (NYSE: AGI) journey and how they're leveraging the ServiceNow Customer Service Management platform to: 

  • Insource their Customer Services
  • Increase customer service by resolving issues faster
  • Proactively connect the enterprise to solve problems faster
  • Act as a single source for customer data
  • Report on common problems and root causes

View the Webinar below:


To learn more about how IntegRhythm can help you transform Customer Experience, please send us a message.