How ServiceNow and HCM Platforms Work Together

Posted by Karthik Kumar Sunder under HR on January 24, 2017
Karthik Kumar Sunder

This whitepaper demonstrates how ServiceNow seamlessly integrates with HCM platforms like Workday, SuccessFactors and Oracle to consumerize the HR service delivery experience.

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Cloud adoption is on a rise at both consumer and enterprise levels. ServiceNow, along with HCM platforms is at the forefront of the rise at the enterprise level. An important factor that has contributed to this rise at both levels is the elevated customer experience of modern consumer services.

In the past few years, we have witnessed revolutionary developments of cloud-powered consumer services such as Amazon and Uber that have pushed limits in customer experience. As a result, customer experience has now grown to a crucial aspect of business that is driving innovation and renewed design thinking.

More businesses are now using it as a place to start for innovation and are investing in technology that will enhance the value they deliver to their customers.

This of course, is great news for consumers all over and has resulted in a wide-spread rise in consumer expectations. However, this rise in expectations is hardly limited to consumer services.

In the past few years, there has been a consistent and rapid rise in the expectations of the new-age workforce. Today, employees expect the same kind of ease in employee services that they expect from consumer services. The modern workforce wants processes to be fast, efficient, automated, user-friendly and accessible on the move. They expect the seamless timely delivery of cross-functionally dependent services that they have grown used to with Amazon. Simple tasks like applying for time-off need to be fast and seamless. Meeting these expectations is not optional and is crucial to attract, and more importantly, retain quality talent.

Today, employees expect the same kind of ease in employee services that they expect from consumer services. The modern workforce wants processes to be fast, efficient, automated, userfriendly and accessible on the move. They expect the seamless timely delivery of cross-functionally dependent services that they have grown used to with Amazon. Simple tasks like applying for time-off need to be fast and seamless. Meeting these expectations is not optional and is crucial to attract, and more importantly, retain quality talent.

In a recent survey however, it was found that as many as 8 in 10 companies, both large and small – still use unstructured manual tools such as email and spreadsheets. While the modern workforce continue to evolve, it is essential for organizations to leverage technology to accommodate for them.

However, building the technology in-house is difficult, time-confusing and expensive. Additionally, having multiple portals for different HR processes can leave employees frustrated and confused.

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