Talent attraction and high turnover rates cost organizations millions of dollars each year, and employee satisfaction lies at the center of the issue. We believe that retention starts with the onboarding experience. Onboarding is a new employee’s first impression of the organization’s culture and competency. It can lead a new hire to feel confident and excited about their new career. Or, alternatively, it can leave them feeling stressed out, frustrated, and worried about their career move. Unfortunately, we have found that the latter is the case for many new hires who experience these unnecessary delays.
Integrhythm’s ServiceNow HR Onboarding implementation services are designed to enhance new hires' first few weeks on the job. Whether it be getting their company email, gaining access to necessary trainings and portals, receiving security clearance to the proper buildings, or even just providing them with a workspace, our implementation services help to make new hires productive on Day 1.
Integrhythm partners with organizations to implement an enjoyable, positive onboarding experience. We understand how to successfully integrate a new hire into the organization, as well as the workflows needed to make it possible. Transforming onboarding processes is a great way to create a simple and automated solution that benefits both HR and the new hire. We help clients identify onboarding bottlenecks to streamline their onboarding, generating more efficiency as well as reducing cost by leveraging our expertise and the power of ServiceNow’s platform.
Following tailored workshops for understanding the client's existing systems and for gathering requirements, we proceed with ServiceNow core setup. We start with enabling HR Service Management and the Employee Change module. We then setup basic forms, inbound email/fax and validate foundation data (Employees, Locations). We verify and validate role based access and HR seperation, and set up a seperate knowledge base for HR.
We define and configure workflows necessary to successfully integrate a new hire, including for onboarding & provisioning including HR specialists, HR Delivery services, Benefits, Payroll, IT, Facilities, Security, Hiring Manager and Legal, based on client needs and preferences. Our team has extensive experience in proactively identifying workflows that generate more efficiency and reduce operating cost.
We build an intuitive, client-branded, employee self-service portal with integrated knowledge base to instantly find information on company policies, and track their 30-60-90 day plans. We also setup a Day 1 New Hire checklist including joining location, tasks, meetings & tasks, and alerts/notifications from various teams (IT, Security, etc.) for provisioning.
A social bond between employees is a great way to make new hires feel welcome. We provide social collaboration tools and contact channels (chat, email, call etc.) with their Buddy, HR, and their hiring manger. We also assist the clients with integrating ServiceNow with other HR applications such as Workday. See resource below.
We leverage ServiceNow's wide variety of process metrics such as donut charts, bar graphs, calendar views and expiring tasks, to offer a user friendly way for HR team members to monitor onboarding progress of new hires, spot process bottlenecks and increase operational efficiency.
ServiceNow seamlessly integrates with HCM platforms like Workday, SuccessFactors and Oracle to deliver an HR service delivery experience on par with modern consumer-grade services that are driving new-age workforce expectations.
By integrating ServiceNow with a HCM tool, HR can employ prioritized/tiered service delivery and eliminate routine calls and queries with automation.download whitepaper