ServiceNow HR Case Management enables organizations to proactively engage today’s tech-savvy employees, helping organizations improve employee engagement, refine internal processes, and increase operational efficiency; all allowing the HR team to resolve more cases in less time.
Integrhythm has worked with organizations big and small to deliver a variety of HR Case Management solutions. Through our experience working with various groups of stakeholders, we understand common challenges often faced when delivering on their demands. While we know and abide by ServiceNow best practices, we also understand that each organization, and each HR Team operates differently. Every client has unique people, processes, and culture, so we specifically tailor the solution to match the needs of the organization. We help clients jump start the implementation of ServiceNow HR Case Management with our pre-built catalogs.
Integrhythm conducts tailored workshops to understand the client's existing HR processes, gather requirements, and familiarize HR teams with ServiceNow HR case management. Integrhythm's workshops are designed with the stakeholders in mind, aimed to reduce common challenges often faced when transforming processes.
Following the initial workshops, we start ServiceNow configuration with enabling the ServiceNow HR application, building framework for HR forms, and creating a seperate knowledge base for HR. We validate role based access separation to ensure data privacy and information security, and to protect sensitive data and Personally Identifiable Information (PII).
We encourage employee self-service through creation of Service Catalog forms, and collate and organize Knowledge Bases in an employee-friendly way. We leverage ServiceNow to improve reporting methodologies to streamline and enhance HR operations and monitoring, further increasing effectiveness to assist with decision-making.
The client, a fortune 500 retailer, realized that their workforce was growing increasingly tech-savvy and they needed a more advanced HR case management platform to eliminate clutter in their processes.
They were willing to employ a modern tech platform to engage their employees, however, they were keen on implementing a tool that aligned with their business goals and deliver significantly higher value to justify the costs of insourcing.download case study