ServiceNow HR Case Management enables organizations to proactively engage today’s tech-savvy employees, helping organizations improve employee engagement, refine internal processes, and increase operational efficiency; all allowing the HR team to resolve more cases in less time.

We partner with organizations large and small to deliver unique HR Case Management solutions. Our implementations offer clients a smooth transition from current to new processes. Whether conducting HR business through email and spreadsheets or through legacy HR applications, we leverage ServiceNow’s robust platform to best fit each client’s needs.

While we know and abide by ServiceNow best practices, we also understand that each organization, and each HR Team operates differently. Every client has unique people, processes, and culture, so we specifically tailor the solution to match the needs of the organization.

We deliver value to our clients by utilizing proactive techniques like:

  • Tailoring workshops to be designed with the stakeholders in mind, aimed to reduce common challenges often faced when transforming processes
  • Encouraging employee self-service through creation of Service Catalog forms, reducing HR workload to allow employees to focus on strategic endeavors
  • Collating and organizing Knowledge Bases in a user friendly way that is accessible by all employees
  • Improving reporting methodologies to enhance the power of HR operations and monitoring, further increasing effectiveness to assist with decision-making and communications
  • Identifying role based access separation to ensure data privacy and information security to protect sensitive data and Personally Identifiable Information (PII).